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Refund policy

Effective Date: 2026-01-23

Business & Fulfillment Disclosure

luxurymancavestore.com is operated by ELP Marketing, LLC (doing business as Luxury Man Cave Store). We are an independent online retail store. Products sold on this Website are sourced from and fulfilled by third-party manufacturers and suppliers. When you place an order, it is transmitted to the applicable supplier or manufacturer, who is responsible for packaging and shipping your order directly to you. Our team coordinates with these suppliers to ensure your order is processed and delivered as described in our policies.

Product Disclaimer

Products available on this Website are intended for personal, recreational, and home entertainment purposes only. Product descriptions, specifications, and images displayed on this Website are supplied by third-party manufacturers and suppliers. While we make reasonable efforts to ensure accuracy, Luxury Man Cave Store does not independently verify all product claims and is not responsible for inaccuracies in manufacturer-supplied content. Individual results and experiences may vary.

Entertainment & Recreational Use Disclaimer

Game tables sold on this Website — including poker tables, craps tables, pool tables, foosball tables, and ping pong tables — are intended solely for personal, recreational, and home entertainment use. These products are not intended for use in commercial gambling establishments, licensed gaming facilities, or any activity that constitutes illegal gambling under applicable federal, state, or local law.

Luxury Man Cave Store does not promote, facilitate, or endorse gambling of any kind. It is the sole responsibility of the purchaser to ensure that the purchase, possession, and use of any product complies with all applicable laws and regulations in their jurisdiction. By purchasing from this Website, you represent and warrant that you will use the product lawfully and for personal entertainment purposes only.

1. Overview

Storefront: Luxury Man Cave Store
Legal Business Entity: ELP Marketing, LLC

This Return and Refund Policy (the "Policy") applies to purchases made through luxurymancavestore.com (the "Site"). The Site is operated by ELP Marketing, LLC (the legal entity) doing business as Luxury Man Cave Store ("Luxury Man Cave Store," "we," "our," or "us"). Products are sourced from and fulfilled by third-party suppliers and manufacturers, who ship orders directly to our customers.

Summary (U.S. Orders)

  • Shipping region: Continental United States (48 contiguous states). We do not ship to Alaska, Hawaii, U.S. territories, or to P.O. boxes that cannot accept carrier delivery.
  • Standard shipping cost: Free (standard shipping) within the shipping region, unless otherwise disclosed at checkout.
  • Return window: 30 days from the date of delivery (damage/defects must be reported within 48 hours of delivery)
  • Eligible returns: Defective and non-defective products (new/unused condition required)
  • Return method: By mail / carrier return shipment
  • Return shipping: Customer responsibility
  • Restocking fee: 25% of the product price for approved returns (where applicable)
  • Refund processing time: Within 7 business days after the return is received and inspected

2. Contact Information

To request a return, exchange, refund, or to report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM CST. Orders placed after 2:00 PM CST may begin processing the following business day.

3. Shipping Charges (Orders)

We ship orders only within the continental United States (48 contiguous states). Standard shipping is provided at no additional charge for eligible orders within our shipping region. Orders are fulfilled and shipped directly by our third-party suppliers and manufacturers on our behalf.

In limited cases, certain items (for example, oversized items, freight shipments, remote delivery areas, or optional delivery services) may have special handling requirements. If any additional shipping-related charge applies, it will be clearly disclosed at checkout before you place your order.

4. Return Eligibility and Conditions

We accept return requests for both defective and non-defective products, subject to the conditions below:

  • Condition: Returns are accepted for new products only. Items must be unused, uninstalled, and in the original packaging with all parts, manuals, accessories, and included components.
  • Return window: You must request a return within 30 days of delivery.
  • Return authorization required: All returns must be approved in advance. Returns sent without authorization may be refused and returned to sender.
  • Proof of purchase: Order number (and/or the email used at checkout) is required.

We reserve the right to deny a return if the item is used, installed, missing parts, not in original condition, or returned outside the applicable time window.

5. Reporting Damage, Defects, or Incorrect Items

If your item arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery. Please email us and include:

  • Your order number
  • Photos (and if applicable, video) clearly showing the issue and packaging
  • A brief description of the problem

We will review your submission and coordinate with the fulfilling supplier or manufacturer to determine the appropriate resolution, which may include replacement, refund, parts shipment, or other remedy as permitted by law and supplier policies.

6. How to Start a Return or Exchange

To request a return or exchange, contact us at support@luxurymancavestore.com. If approved, we will provide return instructions and any required return authorization details. Returns are coordinated with our third-party suppliers and manufacturers — please contact us before sending any item back.

Important: Do not send items back without authorization. Unauthorized returns may be refused.

7. Return Shipping and Fees

Return shipping is the customer's responsibility. You are responsible for arranging and paying for return shipping, including packaging, shipping charges, and any insurance you choose to purchase for the return shipment.

Restocking Fee: Approved returns are subject to a 25% restocking fee calculated on the product price (excluding taxes). This fee is deducted from the refund amount.

For certain large or freight items, additional requirements may apply (e.g., palletization, carrier scheduling, signature requirements). We will provide instructions if applicable.

Note: If an item is returned in a condition different from how it was shipped (e.g., used, installed, missing parts, damaged due to customer handling), the return may be denied or a deduction may apply to reflect diminished value, to the extent permitted by law.

8. Refunds

  • Inspection: Once a returned item is received, it will be inspected to confirm eligibility under this Policy.
  • Processing time: If approved, refunds are issued to the original payment method within 7 business days after inspection and approval.
  • Restocking fee deduction: Approved refunds will be reduced by the 25% restocking fee calculated on the product price (excluding taxes), where applicable.

Shipping fees: Standard shipping is provided at no additional charge, so there are generally no outbound shipping charges to refund. If you paid for any optional delivery services or shipping-related charges that were clearly disclosed at checkout, those charges are generally non-refundable except where required by law or where the return is due to our error (e.g., incorrect item).

9. Replacements and Exchanges

Exchanges are accepted for both defective and non-defective products provided they meet the eligibility requirements in this Policy. Where an exchange is approved, replacement items ship after the returned item is received and inspected (unless we determine a different solution is appropriate). Replacements are coordinated with our third-party suppliers and manufacturers.

If you prefer a replacement instead of a refund, please let us know when you submit your request.

10. Non-Returnable Items

We do not accept returns for:

  • Requests submitted after the 30-day return window
  • Damage/defects reported after 48 hours from delivery
  • Items that are used, installed, altered, or not in new condition
  • Items damaged due to misuse, neglect, or improper installation
  • Personalized, custom-made, or made-to-order goods (where applicable)
  • Perishable goods
  • Intimate or sanitary products (unless sealed and unused, where applicable)
  • Gift cards and downloadable/digital products
  • Items purchased for commercial, gambling, or non-personal use — all game tables (including poker, craps, pool, foosball, and ping pong tables) are sold for personal, recreational, and home entertainment use only; returns are not accepted for items purchased for commercial or gambling use

11. Cancellations

  • Before shipment: Orders may be canceled before shipment for a full refund of the order amount. There are no cancellation fees for orders canceled before shipment.
  • After shipment: Once an order has shipped, it cannot be canceled. You must follow the return process outlined in this Policy.

12. Legal Rights

This Policy does not limit any rights you may have under applicable U.S. consumer protection laws. Where state law provides additional rights or requires different treatment, we will comply with those legal requirements.

13. Changes to This Policy

We may update this Policy from time to time. Changes take effect upon posting on the Site with an updated effective date.

By purchasing from Luxury Man Cave Store, you agree to this Return and Refund Policy.

For full details, please also review our Shipping Policy, Terms of Service, and Privacy Policy.

Luxury Man Cave Store (DBA of ELP Marketing, LLC)
support@luxurymancavestore.com
972-800-1052
5733 State Highway 121, Ste 210-186, The Colony, TX 75056, United States

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