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Shipping policy

Effective Date: 2026-01-23

Business & Fulfillment Disclosure

luxurymancavestore.com is operated by ELP Marketing, LLC (doing business as Luxury Man Cave Store). We are an independent online retail store. Products sold on this Website are sourced from and fulfilled by third-party manufacturers and suppliers. When you place an order, it is transmitted to the applicable supplier or manufacturer, who is responsible for packaging and shipping your order directly to you. Our team coordinates with these suppliers to ensure your order is processed and delivered as described in our policies.

Product Disclaimer

Products available on this Website are intended for personal, recreational, and home entertainment purposes only. Product descriptions, specifications, and images displayed on this Website are supplied by third-party manufacturers and suppliers. While we make reasonable efforts to ensure accuracy, Luxury Man Cave Store does not independently verify all product claims and is not responsible for inaccuracies in manufacturer-supplied content. Individual results and experiences may vary.

Entertainment & Recreational Use Disclaimer

Game tables sold on this Website — including poker tables, craps tables, pool tables, foosball tables, and ping pong tables — are intended solely for personal, recreational, and home entertainment use. These products are not intended for use in commercial gambling establishments, licensed gaming facilities, or any activity that constitutes illegal gambling under applicable federal, state, or local law.

Luxury Man Cave Store does not promote, facilitate, or endorse gambling of any kind. It is the sole responsibility of the purchaser to ensure that the purchase, possession, and use of any product complies with all applicable laws and regulations in their jurisdiction. By purchasing from this Website, you represent and warrant that you will use the product lawfully and for personal entertainment purposes only.

1. Introduction

At Luxury Man Cave Store (DBA of ELP Marketing, LLC), we provide a clear and consistent shipping experience. This Shipping Policy explains how we ship orders placed on luxurymancavestore.com (the "Site").

Orders placed on this Website are fulfilled and shipped directly by our third-party suppliers and manufacturers on our behalf. When you place an order, your order details are transmitted to the applicable supplier or manufacturer, who packages and ships your order directly to your delivery address.

  • Service name: Standard Shipping
  • Shipping cost: Free (standard shipping)
  • Estimated delivery time: 3 to 9 business days total (handling + transit)
  • Destination: Continental United States (48 contiguous states)
  • Coverage: Most products, unless a product page states otherwise

2. Shipping Destinations

Continental United States

  • We currently ship to addresses within the continental United States (48 contiguous states).
  • We do not ship to Alaska, Hawaii, U.S. territories, or to P.O. boxes that cannot accept carrier delivery.

Future Expansion

We may add additional regions in the future. If we do, this policy will be updated.

3. Shipping Costs

Standard shipping is free for eligible orders shipped within the continental United States. There are no shipping fees charged by us for standard shipping.

In limited cases, certain items may require special handling (for example, oversized items or freight delivery). If any additional shipping-related charge or optional delivery service applies, it will be clearly disclosed at checkout before you place your order.

Applicable taxes may still apply when required by law.

4. Order Handling and Delivery Time

Our total estimated delivery time is 3 to 9 business days from the time you place your order. This total includes handling time and the carrier's transit time. Business days are Monday through Friday, excluding holidays.

  • Order cut-off time: 2:00 PM CST. Orders placed before 2:00 PM CST on a business day will begin processing the same day. Orders placed after 2:00 PM CST, or on weekends and holidays, will begin processing the next business day.
  • Handling time: 1 to 2 business days (Mon–Fri), subject to the processing schedule of our third-party suppliers and manufacturers
  • Transit time: 2 to 7 business days (Mon–Fri)

If an item requires additional handling time or ships by freight, the product page will include an estimated timeline and that timeline will control for that product. Handling time may vary based on supplier and manufacturer availability.

5. Shipping Methods and Carriers

Orders are fulfilled and shipped by our third-party suppliers and manufacturers using trusted national carriers. Carriers may include USPS, UPS, FedEx, or similar services based on destination, package size, and shipping method.

Shipment Tracking

Most shipments include tracking. Tracking information is generated by the third-party supplier or manufacturer fulfilling your order and may take additional time to activate after your shipment confirmation email is sent. When tracking is available, you will receive a tracking link by email when your order ships.

Insurance

Where applicable, shipments may be insured against loss or damage. If there is an issue with delivery, please contact us so we can assist and coordinate with the applicable supplier or manufacturer.

6. Order Tracking

After your order ships, you will receive an email confirmation. If tracking is available for your shipment, we will include the tracking number and a link to follow delivery progress. Tracking is provided by the third-party supplier or manufacturer and may take up to 24–48 hours to update after the shipment confirmation is sent.

7. Delivery Issues

Delayed or Lost Packages

If your delivery exceeds the estimated timeframe, please email us at support@luxurymancavestore.com or call 972-800-1052. We will coordinate with the applicable supplier or manufacturer and assist with carrier follow-up where possible.

Marked Delivered But Not Received

  • Confirm your shipping address on the order confirmation.
  • Check with neighbors, building management, or your delivery area.
  • Contact us so we can assist with a carrier trace or next steps, including coordinating with our supplier or manufacturer.

Damaged Packages

We will review your request and coordinate with our supplier or manufacturer to arrange a replacement or refund as appropriate in accordance with our Return and Refund Policy.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will investigate with our supplier or manufacturer and, if confirmed, send the missing item or issue a refund as appropriate.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return and Refund Policy for details.

  • Restocking fee: A 25% restocking fee applies to approved returns and will be deducted from your refund.
  • Return shipping: Customer is responsible for return shipping costs (unless otherwise required by law or approved in writing by us).
  • Returns coordination: All returns are coordinated with our third-party suppliers and manufacturers — do not send items back without first receiving a Return Merchandise Authorization (RMA).
  • Refund timing: Refunds are processed after we receive and inspect the return, and are issued to the original payment method in accordance with our Return and Refund Policy.

10. Address Accuracy

Please enter your shipping address carefully at checkout. You are responsible for providing an accurate and deliverable address. We are not responsible for deliveries to addresses entered incorrectly.

If a package is returned to us or our supplier due to an address issue, we will contact you to arrange reshipment. Additional reshipping fees may apply.

11. Contact

  • Email: support@luxurymancavestore.com
  • Phone: 972-800-1052
  • Address: Luxury Man Cave Store (DBA of ELP Marketing, LLC), 5733 State Highway 121, Ste 210-186, The Colony, TX 75056, United States
  • Business Hours: Monday to Friday, 9 AM to 5 PM CST. Orders placed after 2:00 PM CST may begin processing the following business day.

12. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect when posted on this page with an updated effective date.

Thank you for shopping with Luxury Man Cave Store (DBA of ELP Marketing, LLC).

For full details, please also review our Return & Refund Policy, Terms of Service, and Privacy Policy.

Luxury Man Cave Store (DBA of ELP Marketing, LLC)
support@luxurymancavestore.com
972-800-1052
5733 State Highway 121, Ste 210-186, The Colony, TX 75056, United States
Hours: Monday to Friday, 9 AM to 5 PM CST

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